Low rating support is included in Pro. Not available on the Free plan.
Your customers have the opportunity to contact support before submitting a review. Continue with Review Instead stays on the page so they can leave their review without contacting support.
Set up low rating support
Open Settings in Reviewsion.
Open the review request settings.
Find Low Rating Support.
Enable Enable support for low ratings.
Enter the email address that should receive support requests.
Write the message your customers see with the support option.
Save your settings.
Test the form with a sample review.
When a customer submits a support request, it is sent to the email address you entered. Check that it arrives and that the customer can still choose to continue with their review.