Reviewsion

Negative review alerts are included in Pro. Not available on the Free plan.

Reviewsion can email you when negative feedback arrives.

A 1 or 2-star review with written feedback is posted

Any review is flagged by AI as having negative sentiment (regardless of rating)

Critical feedback appears on any connected platform (Shopify, Etsy, Amazon, etc.)

- A 1 or 2-star review with written feedback is posted
- Any review is flagged by AI as having negative sentiment (regardless of rating)
- Critical feedback appears on any connected platform (Shopify, Etsy, Amazon, etc.)

Navigate to Settings → Display Settings → Auto-Import

Find "Get Notified When a Negative Review is Received"

Toggle "Yes, enable review alerts"

1. Navigate to Settings → Display Settings → Auto-Import
2. Find "Get Notified When a Negative Review is Received"
3. Toggle "Yes, enable review alerts"

Enter one or multiple emails (comma-separated)

Leave blank to use your Shopify account email

- Customer service manager
- Store owner
- Operations team
- Quality control

- Enter one or multiple emails (comma-separated)
- Leave blank to use your Shopify account email
- Consider including.
  - Customer service manager
  - Store owner
  - Operations team
  - Quality control

support@yourstore.com, owner@yourstore.com, manager@yourstore.com

- Keep it urgent and identifiable
- Include your store name
- Make it stand out in inbox

"URGENT. Low Rating Received. [Store Name]"

"Action Required. Customer Issue. [Store Name]"

- " [Store Name]. Negative Review Alert"
- "URGENT. Low Rating Received. [Store Name]"
- "Action Required. Customer Issue. [Store Name]"

Get Notified When a Negative Review is Received

Negative Review Alerts

If you still have questions, don't hesitate contact our support team.

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Negative Review Alerts

What are negative review alerts?

Setting up alerts

Step 1. Enable the feature

Step 2. Configure recipients

Step 3. Customize alert subject