Request timing settings are included in Standard and Pro. Not available on the Free plan, where orders are fetched and requests sent by hand.
Fulfillment-based timing
Included in Standard and Pro. The delay starts when you fulfill the order in Shopify.
Reviewsion has separate delays for digital products, local physical orders and international physical orders. The defaults are 1 day after fulfillment for digital products, 7 days for local physical orders and 14 days for international physical orders.
Delivery-based timing
Included in Pro. Reviewsion waits for confirmed delivery, then counts your chosen delay. The default is 2 days after delivery. If delivery cannot be confirmed, fulfillment-based timing is used instead.
Preferred send hour
Send hour is a Standard feature, included in Standard and Pro. Choose an hour from 7 AM to 10 PM in your store's time zone. Scheduled requests wait for that hour.
Weekend handling
Included in Pro. Avoid sending on weekends shifts requests scheduled for Saturday or Sunday to Monday.
Change your timing
Open Settings in Reviewsion.
Open the review request settings.
Set the delay for each order type.
If you use Pro and want delivery-based timing, enable Use delivery confirmation when available.
Choose your preferred send hour.
If you use Pro and want to skip weekends, enable Avoid sending on weekends.
Save your settings.
Requests use the timing settings available on your plan. Check a scheduled request in the requests table to see when it is due.