What are AI Review Starters?
AI Review Starters are smart, product-specific sentence suggestions that help customers overcome the blank-page problem when writing reviews. After selecting a 4 or 5-star rating, shoppers see short AI-generated starter sentences tailored to the exact product they purchased. They simply click a sentence that resonates and continue writing from there, making it faster and easier to share genuine feedback.
Why Use AI Review Starters?
Eliminate Writer's Block
Many customers want to leave positive reviews but struggle with where to begin. A blank text box can be intimidating, leading to abandoned reviews. AI starters remove that hesitation by providing a natural starting point.
Increase Review Completion Rates
By reducing friction in the review process, more customers who click through to your review form actually complete and submit their feedback. This directly translates to higher review volume.
Generate More Detailed Reviews
Customers who start with a suggested sentence often write longer, more detailed reviews than those facing a blank page. The starter sentence acts as a conversation prompt that encourages elaboration.
How AI Review Starters Work
Smart Product Analysis
The AI system analyzes each product's details to generate relevant starter sentences:
Product Context: Reviews product name, category, and attributes
Sentence Generation: Creates 3-4 unique, natural-sounding starters
Rating-Specific: Only appears for customers selecting 4 or 5 stars
One-Click Selection: Customer taps a starter to begin their review
Customization: They can edit, expand, or replace the starter entirely
Customer Experience Flow
Customer clicks review link from email or website
Selects product rating (4 or 5 stars to see starters)
Sees 3-4 AI-generated starter sentences below the text box
Clicks their preferred starter (or ignores them entirely)
Continues writing their own thoughts and experiences
Submits review with their authentic feedback
When Starters Appear
Positive Ratings Only
AI starters only appear for customers who select 4 or 5-star ratings. This focuses the feature on customers with positive intent who are most likely to benefit from a helpful starting point.
Why Not Lower Ratings?
Customers leaving critical reviews (1-3 stars) typically have specific concerns they want to express. They don't need writing prompts—they need space to share their frustrations. The AI respects this by staying out of the way for lower ratings.
Privacy & Authenticity
Authentic Customer Voice
Starters are brief opening phrases only. Customers write the majority of their review in their own words, ensuring authenticity and trustworthiness.
No Pre-Written Reviews
The AI generates starter sentences, not complete reviews. This maintains the genuine nature of customer feedback that shoppers rely on for purchase decisions.
Transparent Process
Customers can clearly see starters are suggestions. They can:
Choose a starter and customize it
Ignore starters and write freely
Replace a starter after selecting it
Review Integrity
All reviews are real customer experiences. AI starters simply help customers articulate thoughts they already have about products they actually purchased.
Frequently Asked Questions
Do customers know the starters are AI-generated?
Starters appear as helpful suggestions above the review text box. Most customers view them as writing prompts rather than thinking about their origin.
Will all reviews start to sound the same?
No. Starters are just the opening phrase, and customers write the bulk of their review. Multiple starter options also ensure variety.
Can I disable AI starters?
AI starters are a core feature designed to increase review completion. They're enabled by default and work automatically for all products. You can disable them through the settings page.
Do starters work on mobile devices?
Yes. AI starters are fully optimized for mobile review submissions, where they're especially helpful due to smaller screens and on-screen keyboards.
What languages are supported?
Currently, AI starters are generated in English. Support for additional languages is planned based on customer demand.
Impact on Review Quality
More Reviews, Better Reviews
Early results show that AI starters lead to:
Higher completion rates: 15-30% more customers finish reviews
Longer reviews: Average review length increases by 20-40%
Better context: Customers provide more specific product details
Maintained authenticity: Reviews remain genuine and trustworthy
Social Proof Multiplier
The combination of more reviews and more detailed feedback creates stronger social proof on your product pages, leading to higher conversion rates and increased sales.
Getting Started
AI Review Starters work automatically—there's nothing to set up!
Questions about AI Review Starters? Contact our support team for insights on how this feature is performing for your store.