You may notice that some of your eBay feedback—specifically those phrased "Order delivered on time with no issues"—does not appear in your Reviewsion dashboard or Shopify store.
This is intentional. We automatically filter out these specific ratings to protect the credibility of your brand. Here is why:
1. They are Shipping Updates, Not Product Reviews
These ratings are generated automatically by eBay’s system to confirm that a transaction was completed logistically. They tell your customers that you mailed the package, but they say nothing about the quality, fit, or performance of the item.
When a shopper visits your site, they are looking for Product Reviews to decide if they should buy. conflating "shipping speed" with "product quality" can be misleading.
2. They Look Like "Bot" Spam
Modern shoppers are skeptical. If they scroll through your widget and see dozens of identical reviews with the exact same wording, they often assume the reviews are fake or bot-generated.
A wall of repetitive text can destroy trust instantly. By removing these automated messages, we ensure your review feed looks organic, human, and trustworthy.
3. Silence ≠ Satisfaction
eBay often generates these ratings when a buyer simply doesn't leave feedback at all. Just because a customer didn't complain doesn't mean they believe the product is 5-stars. Including these would inflate your score with "neutral" data rather than genuine customer enthusiasm.
The Bottom Line Reviewsion prioritizes genuine social proof. We believe that 10 authentic, human-written reviews do more to convert visitors into buyers than 100 automated system messages.